Personal Information
Our website address is: https://scarvesdirect.co.uk
This privacy policy applies only to the actions of www.scarvesdirect.co.uk and users with respect to this website. It does not
extend to any website that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
For the purposes of the applicable data protection laws (Article 6(1)(c) of the General Data Protection Regulation), Scarves Direct is
the data controller. This means that Scarves Direct determines the purpose from which, and the manner in which, your data is processed.
This privacy policy describes how we collect, use and share information when you visit our site. attempt or make a purchase. We use
Woocommerce to run the shop and there is a separate payment gateway which is 128bit encrypted using secure socket layer technology.
Automatic
We automatically collect certain device data, including your IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website, which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address) and company name or business name. Please note that we do not alter our Site’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.
Device Information is collected using cookies and similar information-gathering technologies such as web beacons and tracking pixels on our website including essential, functional, analytical and targeting cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Log files can track and collect data including your IP address, browser type, provider, referring & exit pages, and date & time stamps.
Given
When you enter the cart to make a purchase, we collect certain inputted information including name, contact address, shipping address, email address and phone number. No actual payment information (including credit card numbers) are stored on the website as these are all securely processed by the encrypted payment gateway; we do not see any of the payment details and
only receive a token to say the payment has been taken.
Additionally, we may also collect your given data when you telephone, post, email or through any other means, in each case, in accordance with this privacy policy.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact Forms
Contact forms are used by customer to ask product or service related questions and to make complaints. Please note that we keep contact form submissions for a certain period, for customer service purposes, but we do not use the information submitted for marketing purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply
indicates the post ID of the article you just edited. It expires after 1 day.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to
the website can download and extract any location data from images on the website.
How we Use Your Personal Information
We use the information that we collect generally for administrative and business purposes, particularly to contact you and process
orders you place on our website, arranging for shipping, and providing you with invoices and/or order confirmations. To improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
Additionally, we use this Order Information to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as
- Calculating taxes
- Improve and optimise our store offerings
- Generate analytics about how visitors browse the site
- Send you marketing messages, if you choose to receive them – when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Who we Share Your Data with?
WordPress, by default, does not share any personal data with anyone.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe,
including information required to process or support the payment, such as the purchase total and billing information.
Site plugins will collect data as part of their functionality, they have the following privacy statements:
PayPal Checkout: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Stripe: https://stripe.com/gb/privacy
Litespeed: This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a
duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
We share your Personal Information with other third parties to help us use your Personal Information, as described above.
Analytics
We also use Google Analytics to help understand how our site is used – more information can be found at: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also share your personal details to comply with applicable laws and regulations, to respond to a subpoena, search warrant or
other lawful request for information we receive, or to otherwise protect our rights.
Advertising
Information gathered is also used to provide you with targeted advertisements and marketing. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
You can opt out of targeted advertising by using:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
How Long we Retain Your Data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up
comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users
can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
In relation to your information as a European resident:
• to access your information and to receive information about its use
• to have your information corrected and/or completed
• to have your information deleted
• to restrict the use of your information
• to receive your information in a portable format
• to object to the use of your information
• to withdraw your consent to the use of your information
• not to have significant decisions made about you based solely on automated processing of your information, including profiling
• to complain to a supervisory authority
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please note that we are processing your information in order to fulfil contracts we might have with you and to pursue our legitimate
business interests.
If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your
complaint to the relevant data protection authority. For the UK, this is The Information Commissioner’s Office. The ICO’s contact details can be found on their website at https://ico.org.uk
Data Retention
Order information will be maintained for our records until it is asked to be deleted or unless a longer retention period is required or
permitted by law. Even if we delete your data, it may persist on backup or archive media for legal, tax or regulatory purposes.
Changes to the Policy
We may update this privacy policy in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following alterations.
Age Restrictions
The site and store are not intended for use by persons under the age of 18.
Contact Us
If you have any questions about our privacy practices, or if you would like to make a complaint, please contact us by e mail at
info@scarvesdirect.co.uk or by mail at: Scarves Direct – Suite 48, Earl Business Centre, Dowry Street, Oldham, OL8 2PF.